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FAQs
General
What is Times Rewards?
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- Times Rewards is a loyalty programme that rewards shoppers at Times Bookstores (retail stores). You also enjoy exclusive perks and exciting experiences. Signing up is free!
- Locations of Times Bookstores: Times Jelita, Times Plaza Singapura, and Times Waterway Point.
How can I sign up to be a Times Rewards member?
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- Simply sign up online here or at any Times Bookstores.
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- At Times Bookstore: Scan the Loyalty QR code found in-store to create your account online. Do approach our friendly retail staff for assistance!
- You’ll have to be above the age of 18 and based in Singapore to create an account.
What information is required to sign up?
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- Please provide your name, email address and mobile number for verification purposes. Do also provide your gender and date of birth so we can send you suitable deals and birthday voucher.
- Contact our Customer Service if you would like to update your particulars, CustomerService@TimesRewards.com.sg.
What benefits can I enjoy with Times Rewards?
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- 20% welcome discount voucher
- 20% birthday discount voucher
- 10% discount all year long
- Exclusive invites to members-only events
- Members need to provide their registered mobile number for verification to enjoy the discount. Staff reserves the right to reject any invalid form of identification.
- For details on vouchers, see "About Vouchers" section.
I cannot remember if I have signed up for Times Rewards. What should I do?
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- Simply approach our friendly retail staff to verify using your registered mobile number.
Is there a membership fee?
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- There is no membership fee.
Is membership transferrable?
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- Membership is strictly non-transferrable.
How long is my membership valid for?
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- Membership is valid for a lifetime. However, membership is subject to termination or suspension should there be any suspicious or fraudulent activities found in account.
I wish to enjoy the perks, but I do not wish to receive any emails. Is that possible?
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- We encourage you to opt in to receive our communications, so that you do not miss out on our newest deals, offers and happenings.
- However, if you still wish to opt out, you may contact our Customer Service to set your preference, CustomerService@TimesRewards.com.sg.
Am I eligible to join as a Times Rewards member?
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- Times Rewards is open to all aged 18 years and above. If you are below 18 years of age, you must have the full consent of your parent or guardian to become a Member, to use and access the Service, and to enter into the terms and conditions as stipulated in the Term of Use agreement.
- For Singapore-based members, you need a valid Singapore mobile number and email address.
About Voucher
What vouchers will I receive?
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- You will receive an email with the voucher to redeem. Do subscribe to our newsletter if you do not want to miss out. Alternatively, you may check with our friendly staff in-store.
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- Welcome voucher: Just by signing up for Times Rewards, you will receive a welcome voucher to enjoy 20% off. Valid for new sign-up members only.
- Birthday voucher: You will also receive a birthday voucher in your birthday month based on the birth date you have provided. Please note that birth date cannot be changed after submission.
How can I use my voucher in-store?
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- Inform the cashier that you’d like to use your welcome / birthday / promo vouchers in-store. You will need to provide your registered mobile number for verification to redeem the voucher. Our staff reserves the rights to reject any invalid form of identification.
Is there a minimum spend on vouchers?
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- There is no minimum spend required for using vouchers such as Welcome and Birthday vouchers, unless otherwise stated. Each voucher is meant for one-time use only.
Can I use more than one voucher in the same purchase?
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- No, you cannot use more than one voucher in one transaction.
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- Vouchers cannot be stacked and applied together, i.e. only one voucher can be used per transaction.
- Remember to use your vouchers before they expire, as there is no extension on validity.
What if I do not utilise my whole voucher amount?
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- Times Rewards vouchers cannot be exchanged for cash and must be used in a single transaction; the unused amount will be forfeited.
My voucher has expired. Can I still use it?
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- Expired vouchers can no longer be used, and there is strictly NO extension. Please use your vouchers within their period of validity.
Can I use my voucher with other promotions?
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- For Welcome and Birthday vouchers, only regular-priced items are applicable.
- Please check the terms and conditions for respective vouchers and/or promo vouchers sent via our newsletters.
Can I use someone’s else vouchers (i.e. my family members, friends)?
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- Member must be present to authorise the use of voucher. Times Experience Pte Ltd reserves the right to terminate the account of any Times Rewards member who has been found using vouchers that do not belong to him/her.